Frequently Asked Questions

What is Sir Casil Fashion?

Sir Casil Fashion is an online store focused on men’s fashion with a modern and refined style. Our collection is created for customers who appreciate clothing that feels current, versatile, and easy to wear in everyday life.

How long does delivery take?

Orders are prepared for shipment within 1–2 business days. After dispatch, delivery usually takes 3–7 business days, from Monday to Saturday. In most cases, the total delivery time is 4–9 business days. Once your order has been shipped, you will receive a tracking number by email.

Do you offer free shipping?

Yes. We offer free shipping on all orders, with no minimum purchase required.

Where do you ship orders?

At this time, we only ship within the United States.

What is your return policy?

You have 60 days from the date your order is delivered to request a return. To begin the process, please contact us by email at info@sircasil.com  and you will receive further instructions.

How long does it take to receive a refund?

After the returned item has been received and checked, the refund is processed within 7 business days. The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.

Can I exchange a product?

Yes. If you would like to exchange an item, please contact us at info@sircasil.com.  We will assist you with the next steps.

What payment methods do you accept?

We accept secure payment methods available at checkout. The available options will be shown to you during the payment process.

Is my data secure?

Protecting personal and payment information is important to us. Sensitive payment details are processed through a secure payment environment.

What should I do if my parcel has not arrived?

Please first check the tracking link included in your shipping confirmation email. If more than 7 business days have passed since dispatch and your parcel still has not arrived, please contact us at info@sircasil.com. 

Can I change or cancel my order?

If your order has not yet been shipped, it may still be possible to change or cancel it. Please contact us as soon as possible after placing your order.

How do I choose the right size?

Sizing information is provided on the product page whenever available. We recommend reviewing the product details carefully before placing your order.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details. Once your order has been shipped, you will receive a separate email with tracking information.

Do you have another question?

We are happy to help. You can contact us at info@sircasil.com,  and we will get back to you as soon as possible.